Digital Products

Because digital products are delivered electronically and cannot be physically returned, all sales of digital products are generally final once the product has been delivered, downloaded, or accessed.

Digital products may include:

• Downloadable guides
• Workbooks
• Journals
• Birth chart resources
• Printable materials
• Digital guidebooks
• Courses or other downloadable content

A refund may be considered when:

• You were charged more than once for the same product.
• You received the wrong digital product.
• A technical problem prevents you from accessing the product and we are unable to correct the issue.
• The file is damaged or unusable and we cannot provide a working replacement.

A change of mind, failure to use the product, or dissatisfaction based solely on personal preference does not qualify for a refund.

Please contact us within seven days of purchase if you experience a problem with a digital product. Include your name, order number, the email address used for the purchase, and a description of the issue.

Astrology Readings and Personalized Services

Payments for astrology readings, personalized reports, consultations, and other customized services reserve time and preparation specifically for you.

Cancellations

You may request a cancellation before work on your personalized service has begun.

Once research, chart interpretation, writing, preparation, or delivery has started, the purchase is nonrefundable.

Scheduled Appointments

Appointments may be rescheduled with at least 24 hours’ notice.

Cancellations made less than 24 hours before an appointment, missed appointments, and late arrivals that prevent the session from being completed are not eligible for a refund.

One complimentary rescheduling request may be permitted, subject to availability.

Completed Services

Refunds are not available after a reading, report, consultation, or other personalized service has been completed or delivered.

Astrology is interpretive and subjective. A refund will not be issued because an interpretation did not match a customer’s expectations or because the customer disagrees with information presented during a reading.

Physical Products

This section applies to physical products purchased directly through codedbythestars.com, including oracle decks, printed workbooks, journals, and other merchandise.

Eligible physical products may be returned within 14 days of confirmed delivery.

To qualify for a return, the product must be:

• Unused and unopened
• In its original packaging
• In resalable condition
• Accompanied by proof of purchase

Products showing signs of use, damage caused after delivery, missing components, or altered packaging may not be accepted.

Please contact us before mailing a return. Products returned without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Original shipping charges are nonrefundable unless the return resulted from an error by Coded by the Stars.

We recommend using a trackable shipping service. Coded by the Stars is not responsible for returned packages that are lost or damaged during transit.

Damaged, Defective, or Incorrect Products

Please inspect your order when it arrives.

Contact us within seven days of delivery if your product is damaged, defective, missing an item, or different from what you ordered.

Please provide:

• Your name and order number
• A description of the problem
• Clear photographs of the product
• Clear photographs of the packaging and shipping label

After reviewing the information, we may offer a replacement, store credit, or refund, depending on the circumstances and product availability.

Do not discard the product or packaging until your request has been reviewed.

Items That Cannot Be Returned

The following purchases are not eligible for return or refund unless they are defective or required by applicable law:

• Downloaded or accessed digital products
• Personalized astrology readings
• Customized written reports
• Completed consultations
• Opened oracle decks
• Opened workbooks or journals
• Gift cards
• Sale or clearance products marked as final sale
• Products purchased from another retailer or marketplace

Products purchased through another retailer must be returned according to that retailer’s policies.

Order Changes and Cancellations

Orders are processed as quickly as possible.

Physical orders may be changed or canceled only if the request is received before the order enters processing or fulfillment. Once an order has been shipped or submitted to a fulfillment provider, it cannot be canceled.

Digital orders cannot normally be canceled after delivery or access has been provided.

Shipping Delays and Lost Packages

Shipping estimates are not guaranteed delivery dates.

Coded by the Stars is not responsible for delays caused by carriers, severe weather, incorrect customer information, customs processing, or circumstances outside our reasonable control.

Please contact us if tracking shows that a package was delivered but you did not receive it. We will assist with available carrier information, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address provided at checkout.

If an order cannot be shipped within the promised period, applicable federal rules may require the seller to obtain consent to the delay or provide a refund.

Refund Processing

Approved refunds will be returned to the original payment method.

Please allow five to ten business days after approval for the refund to appear. Processing times may vary depending on your bank, card issuer, or payment provider.

Shipping fees, payment processing fees, and other nonrefundable charges may be deducted where permitted by law and disclosed at the time of purchase.

Chargebacks and Payment Disputes

Please contact us before filing a chargeback or payment dispute. We will make a reasonable effort to investigate and resolve legitimate order problems.

Filing a chargeback does not automatically create a right to a refund. We may provide the payment processor with order records, delivery confirmation, download records, communications, and other information related to the transaction.

Exceptions Required by Law

Nothing in this policy limits any refund, cancellation, warranty, or consumer protection rights that cannot legally be waived.

Return and refund terms should be clearly disclosed, including who is responsible for return shipping and whether any fees apply. Florida also regulates disclosure of no-refund policies in certain retail settings.

Contact Us

To request assistance, a return authorization, or a refund review, contact us at:

codedbythestars@gmail.com

Please include your full name, order number, purchase email address, and a clear description of your request.